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Privacy Protection Built Into Every Account

When you open an account on cloudbet and fund it with DANA, OVO, GoPay or QRIS, your personal and financial information stays secure from the moment of signup…

Transparent data handlingLocal payment securityYour access and control rightsContact us anytime
cloudbet Privacy Protection Built Into Every Account
GET IN TOUCH

Privacy Questions – How to Reach Us

Team online

Live Chat

Open your account, head to the support bubble in the corner, and chat with our team live. Monday–Sunday, 08:00–22:00 WIB. We answer data-access requests and privacy concerns during these hours.

Email Support

Send privacy requests, data-access questions or deletion inquiries to our support email. Include your account username and the details of your request. We respond within five business days.

Account Settings

Log in to cloudbet, open Settings, then Privacy & Data. From there you can review what information we have on file and request a copy of your data or corrections to your profile.

SECURITY AND CONTROL

How We Protect and Manage Your Data

Encrypted Storage

Your login credentials, payment method and personal details are encrypted at rest using industry-standard protocols.

Payment Data Separation

We do not store full credit-card or bank-account numbers on our platform.

Cookie and Tracking Transparency

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts from new devices.

Data Retention Periods

Active account data is kept while you play. After you close your account, we retain transaction history and identity records…

Your Data Rights

You can request a copy of all personal data we hold, ask for corrections if information is wrong, and request…

Policy Updates and Notification

When we update this privacy policy, we notify you via email and display a notice in your account dashboard at…

Privacy Policy FAQ

We collect your full name, email address, phone number, date of birth, residential address and payment details. We also track your login IP address and device type for security. This information is required to comply with identity verification rules and to process your deposits and withdrawals securely.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process transactions, and with legal authorities when required by law. Your account details remain private and are not shared for marketing or profiling.

We retain your account data for seven years after closure to meet tax, financial and anti-fraud obligations. Transaction history is kept for your records and for regulatory compliance. Non-essential personal data can be deleted sooner upon your written request, where local law permits.

Yes. Log in to cloudbet, open Settings, then Privacy & Data, and select 'Request Data Export'. Or email our support team with your request. We will send you a complete digital copy of your information within 14 days, in a readable format.

cloudbet does not store your full payment credentials. When you deposit, your payment details go directly to DANA, OVO, GoPay or QRIS via encrypted connection. We receive only a transaction confirmation and reference number. Your banking data remains with your payment provider.

We use essential cookies to keep you logged in and detect fraudulent access attempts. We also use analytics cookies to track lobby performance and improve the mobile experience. You can disable non-essential cookies in your browser settings; essential cookies must remain active for account security.

Open a live chat in your account between 08:00–22:00 WIB, email our support team, or visit your account Settings to update your profile directly. For data-access or deletion requests, use the Privacy & Data section in Settings or email support with your username and specific request.