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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep the lobby fair, your payments secure and your account in your control.

Account creation rulesPayment & withdrawal termsGame access & regional limits
cloudbet Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Reach Our Terms Support Team

If you have questions about how these terms apply to your account, what we store, how to close your account or anything else in this policy, we're here to help. You can contact us through live chat (available during lobby hours), email or your account settings. We aim to respond to policy questions within 24 hours. For urgent issues tied to your account access or payment verification, head to live chat — our team in Medan and across Indonesia can help you right away.

Team online

Live Chat

Open your account or log in, then select the chat icon at the bottom right. We respond within minutes during lobby hours. Ask about account terms, data access, or verification steps.

Email Support

Send us a message from your registered email address with your account username and your question. We review policy requests and reply within 24 hours. Use this for account deletion, data export or detailed term clarifications.

Account Settings

Log in to your account, go to Settings > Privacy & Terms, and you'll see your data access options, account history and links to request changes to your profile or close your account.

HOW WE PROTECT YOU

Data, Security and Your Rights Under Our Terms

These terms exist to protect both you and us. We encrypt your login credentials and payment information so only you and our payment processors can see them.

Encryption & Login

Your password is hashed using industry-standard encryption. We never store it in plain text.

Identity Verification

When you first withdraw or update your payment method, we ask for ID documents.

Data Retention

We keep your account data while you play. After you close your account, we retain records for seven years to…

Your Data Rights

You can request a copy of all your personal data, update your profile, or ask us to delete inactive data.

Payment Security

DANA, OVO, GoPay and QRIS payments go through their own encryption and fraud-detection systems.

Dispute & Complaints

If you believe we've breached these terms or mishandled your data, email support with details.

Frequently Asked Questions About Our Terms

These questions come up often from players asking about account rules, what happens to their data, how withdrawals work and what we can and cannot do under these terms.

Yes. Go to Settings > Account > Close Account and we'll deactivate it immediately. You'll forfeit any balance in your wallet, so withdraw it first. We'll retain your data for compliance purposes, then delete it after a retention period. You can reopen an account after 30 days if you want to play again.

We're committed to keeping the platform running. If we ever close operations, we notify you in advance and give you time to withdraw. Your balance belongs to you. We also carry operational insurance to protect player funds. These terms make that commitment clear.

No. Game access depends on local law. Some games, markets and bet types are restricted in certain regions. When you open your account from Indonesia, we automatically limit your access to games where local law permits. If a game or market is greyed out, it's not available in your region.

We process withdrawal requests within 24 hours after identity verification. DANA, OVO, GoPay and QRIS transfers usually arrive within minutes of processing. Bank transfers may take 1-2 business days depending on your bank. Times are in our terms because they're part of our promise to you.

We can update terms, but we notify you by email 30 days before major changes take effect. You'll see a notice in your account settings too. If you don't accept the new terms, you can close your account without penalty. Continuing to play means you accept the update.

If we find account abuse, fraud, underage play or money-laundering attempts, we reserve the right to suspend or close your account. We'll notify you of the reason. Your balance may be held pending investigation, but you have the right to appeal through our support team. We outline the specific violations in these terms.

Contact our support team through live chat or email with your account details and your dispute. We'll escalate to our compliance officer, who will review the situation and respond within 14 days. If you remain unsatisfied, escalation paths depend on local law and are outlined in your account settings.